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1.
What is your license number? |
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MyHome’s
license number is 1357367.
You only want to work with a contractor that
is licensed. When you have a contractor’s
license number, you can call the New York
City Department of Consumer Affairs and confirm
that the license number is valid and up to
date.
Feel free to check us out before or after
you meet us for a free consultation. |
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2.
Are you a stable, reliable company or a
“man in a van?” |
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We take pride in our
ability to welcome clients into two fully
stocked showroom locations in Manhattan and
New Jersey. (hot link to show room locations).
Our showrooms are open seven days a week (the
NJ showroom is closed on Sundays), so you
can always get in touch with someone. Since
every project has a Project Manager, you will
always be able to contact your Project Manager
any time you’d like. |
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3.
What type and how much insurance do you
carry? |
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By law, Home Improvement
Contractors must carry liability, disability
and worker’s compensation. We carry all of
the above with a total coverage of $5 million
which is the highest amount required by even
the most exclusive Manhattan co-ops. This
gives our clients complete confidence in the
unlikely event of an accident. |
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4.
Do you belong to the Better Business Bureau? |
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We have been members
of the Better Business Bureau since our inception
in 2001. While this is not required for Home
Improvement Contractors, members agree to
abide by strict business practices and resolve
any complaints quickly and fairly. We are
proud of our record at the BBB and encourage
potential clients to visit the site. |
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5.
Do you have references relevant to my project? |
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Yes. We believe that
past performance is always the best indicator.
At MyHome, we document our projects with photos
that capture the work accomplished – from
before to during and after. We also have a
book of referral letters and testimonials.
Often, the building management or superintendents
recommend our services to other tenants in
the building.
After you meet with our Remodeling Consultant,
he or she can put you in touch with any of
our clients in your building or your neighborhood
that have worked with us in the past. |
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6.
Who will handle the day-to-day? |
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You will want to ensure
that your project is a priority and that the
contractor is not overextended. That’s why
we assign a Project Manager to your project
who is responsible for every phase of construction
from demolition to final punch-list completion.
Our Project Managers come to MyHome with years
of experience in construction management and
are subject to ongoing training, which is
essential for our ever-changing industry.
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7.
Will you help me design my space? |
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Yes, because we believe
that everything starts with design – and to
get it right we make sure we hire the right
people. We recruit and train full-time Remodeling
Consultants on a regular basis. These professionals
understand our processes and procedures inside-out,
are passionate about design trends and are
committed to the highest levels of customer
service. |
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8.
How can I calculate how long a project will
take? |
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Schedules need to factor in the time of everyone involved
and consider how long it takes to design,
order and receive materials. Manufacturers’
schedules and requisite approvals/permits
must also be considered. At MyHome, we draw
a timeline that shows you how long each
stage of the project will take.
An added benefit of employing a larger,
established firm like MyHome is that our
crews are always available to start projects.
Unlike in a smaller company, where one or
two crews are juggled around from job-to-job
as needed which can be detrimental to your
project, MyHome has many highly-trained,
long-standing construction crews at our
disposal. This insures that no project is
held up or delayed due to a lack of manpower.
We have an excellent track record for completing
projects on time, and we often surprise
our customers by finishing the job earlier
than expected.
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| 9. When
can you start? |
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At MyHome, we have
a robust team that is organized and able to
handle numerous projects at the same time.
Our process starts out with you meeting a
Remodeling Consultant – at your earliest convenience.
He or she will explore ideas with you, take
measurements at your home, design the space,
provide you with a computer drawing, and then
help you choose products and materials. After
everything has been designed, ordered, and
finalized, your Project Manager holds a job-site
walkthrough with you and the Remodeling Consultant
to review the entire job before starting.
When the materials come in, the construction
begins. |
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10. What is your warranty on labor and materials? |
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We give all of our
clients a 5-year warranty on all of our labor.
We only deal with manufacturers who give a
warranty on their products,
s well. |
